CHANGED YOUR MIND?

Before buying an item from Manini, ask us any questions you may have. Look up the measurements on the item you are interested in, reach out to us for details about how a garment fits, size information, further confirmation of colour, fabric info, or if you need any more details than what we have already provided. This is to ensure you are 100% happy with your purchase and less impact on the environment from returning items.

It is important to us that you feel beautiful in your Manini purchase, this is why we offer a 30-day return service for full-priced items. This policy is under the following conditions 

● We have a 30-day return policy, which means you have 30 days after receiving your item to request and send it back to us.
● To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt and order number.

HOW TO RETURN 

To start a return, contact us at online@maniniwear.com If your return is accepted, please follow these steps to return your item –

  1. Return item with tags attached, shipping bag and scrunchie in the order.
  2. Right the order number on the outside of the shipping bag.
  3. Please send back to – Mailshop, 151B Marua Road, Mt Wellington, Auckland .
  4.  Items sent back to us without first requesting a return will not be accepted.
OTHER TERMS AND CONDITIONS FOR RETURNS

● Return shipping method and associated costs are the responsibility of the customer.
● We recommend sending your return item via a traceable method and retaining proof of postage until you receive confirmation that your return has been processed. Manini is not responsible for returns that are not received.
● Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Manini.
● Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10
processing fee. This will be automatically deducted from your refund.
● Orders which have used a promo code that discounts the order (excluding our Welcome Offer) are only eligible for a store credit only.
● Item/s marked as final sale – no returns, cannot be returned. If items are returned despite this policy, they will be posted back to you at an additional charge.
● Manini is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agency.

You can always contact us for any return question at online@maniniwear.com

DAMAGES AND ISSUES

Each garment is carefully checked by the Manini packing team prior to dispatch, however, in the rare event you receive an incorrect or damaged item please contact us as soon as possible with an image of the fault and the corresponding order number to
online@maniniwear.com.

EXCHANGES

Manini does not provide exchanges at this stage but all returns are processed for a store credit or refund.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

PLEASE NOTE

Manini reserves the right to refuse returns at our own discretion. In the instance that your returns claim is not accepted, it will be returned to you at your cost.

Shipping and handling charges are non-refundable unless the item is faulty.

For all international orders, customs, tax and duty charges are at the customer’s cost and responsibility.

Any packages that are abandoned due to duty/tax payments will not be approved for a refund for the items or shipping costs.

SHIPPING

Due to the current covid shipping situation, we offer NZ post economy tracked shipping.

Picking and packing orders take 1 to 3 business days.

Free shipping for all orders

New Zealand

 All packages take 1 to 3 business days to arrive. Package are shipped with in New Zealand so there will be no duty payments.

Australia

 All packages take 3 to 6 business days to arrive. Package are shipped from New Zealand.

Singapore

All packages take 6 to 10 business days to arrive. Package are shipped from New Zealand.

US

All packages take 6 to 10 business days to arrive. Package are shipped from New Zealand.

 

FAQ

Can I change or cancel my order?

As much as we would love to help you with changes, it is not logistically possible to change or cancel an order once it has been processed through checkout.

This means that no further changes can be made to your order once processed.

 
How long will it take to receive my order?

Picking and packing orders take 1 to 3 business days

NZ post express tracking service, posting takes between 3 to 10 days depending on where you are shipping. Please see shipping time on website for more details.

All Manini orders are hand-picked and packed in Auckland, New Zealand. In some cases there might be a slight time delay from receiving your order, confirming the picking and packing time can be delayed on some occasions.

During sales time and other special events the order processing time can take longer.

 
How much will shipping cost?

Free Shipping for all Orders 

 
Do I need to pay customs fees, import duties and taxes?

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.

Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Manini will include a commercial invoice declaring the full dollar value paid on international shipments.

If you refuse a shipment from Manini, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 

 
I think my order is faulty

Each garment is carefully checked by the Manini packing team prior to dispatch, however, in the rare event you receive an incorrect or damaged item please contact us as soon as possible with an image of the fault and the corresponding order number to online@maniniwear.com

 
Do you offer refunds? 

It is important to us that you are satisfied with your Manini purchase, this is why we offer a 30-day return service for full-priced items. Please read through our return policy.

 
Do you offer exchanges?

Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per our the terms of our Returns Policy

Please email online@maniniwear.com if you have any other questions.